Return and Refund Policy – Boutique of Meat
Last updated: 01.10.2024
1. Introduction
Boutique of Meat is committed to ensuring customer satisfaction with the quality of our products. However, due to the perishable nature of many of our items, there are restrictions regarding returns and refunds. This policy outlines your rights as a customer and the conditions under which we accept returns and issue refunds.
2. Perishable Products
In accordance with applicable regulations, perishable products, such as fresh or frozen meat and other items that may spoil quickly, are exempt from the 14-day right of withdrawal. This means we do not accept returns or cancellations for perishable products after dispatch, unless there is an issue with the product, such as defects or damage during transit.
3. Exceptions to the Right of Withdrawal
Perishable goods sold by us are excluded from the 14-day right of withdrawal under the Consumer Contracts Regulations in the United Kingdom. Therefore, once an order has been processed and dispatched, it cannot be cancelled, returned, or refunded, except under the conditions listed below.
4. Defective or Damaged Products
If you receive a product that is defective, damaged, or of poor quality, we ask that you contact us immediately (within 24 hours of receipt) so that we can resolve the issue.
- Replacement or Refund: If the product is defective or damaged upon delivery, we may offer a replacement or a full refund.
- Proof of Defects or Damage: To assist us in processing your request, we require clear evidence, such as photos or videos, showing the issue with the product. This will help us verify the claim.
5. Procedure for Reporting Issues
If you have received a defective or damaged product, please follow these steps for a quick resolution:
- Notify Us: Send an email to [support email] within 24 hours of receiving the product, detailing the issue.
- Provide Evidence: Attach clear photos or videos showing the defect or damage.
- Wait for Confirmation: We will contact you as soon as possible to confirm our review of the case and discuss replacement or refund options.
6. Non-Perishable Products
For non-perishable products purchased from Boutique of Meat, you have the right to withdraw from the contract within 14 days of receipt, provided the item is in its original packaging, unused, and in a resalable condition. The cost of returning these items will be the responsibility of the customer, unless the item is defective.
7. How to Request a Refund for Non-Perishable Products
- Contact Us: To initiate a return, send an email to [support email] within 14 days of receiving the product.
- Return Conditions: Ensure the product is in its original packaging and in perfect condition.
- Refund Process: Once the product is returned and inspected, the refund will be processed using the same payment method used for the purchase, within 14 days of receiving the returned item.
8. Shipping Costs
- In the case of returning non-perishable products, the customer will bear the return shipping costs, unless the item is faulty.
- For defective or damaged products, we will cover the shipping costs for the return or replacement.
9. Changes to the Return Policy
We reserve the right to modify this policy at any time. Any changes will be posted on our website and will take effect immediately upon publication. We encourage you to review our policy periodically to stay informed of any updates.
10. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Boutique of Meat